Product & account support
For login trouble, account questions, app features, event creation or anything that is not working as expected.
support@plusyar.comPlusYar support
Tell us what happened.
We'll help.
Choose the right channel below. For standard support requests, our typical response time is 1–2 business days.
1–2 daysTypical business-day response
DirectNo placeholder forms
HumanYour context stays with the request
Contact the right team
A clear route to the help you need.
Including the email address connected to your PlusYar account helps us identify the right account without unnecessary back-and-forth.
Abuse or harassment
For reports about unsafe behaviour, abuse, harassment or content that may break PlusYar rules.
support@plusyar.comPrivacy & your data
For privacy questions, data access requests, corrections, consent withdrawal or account deletion guidance.
Start a privacy requestIf someone is in immediate danger, contact local emergency services first. Email is not monitored as an emergency response channel.
Technical issues
Help us reproduce the problem.
A few precise details can turn a long investigation into a quick fix.
- Your device model
- iOS or Android version
- PlusYar app version
- What you expected to happen
- What happened instead
- Screenshots or a short recording
Before you email
Three quick checks can save time.
Update the app
Open the App Store or Google Play and install the latest available PlusYar version.
Restart and reconnect
Close PlusYar completely, check your connection, then reopen the app and try once more.
Check the Help Centre
Common questions about events, communities, accounts and privacy may already have a direct answer in our Help Centre.